Own hardware, first-hand bandwidth, engineers on call — no middlemen between you and your server.
Fully automated delivery — average 10 minutes from payment to login. Self-service control panel with power management, one-click reinstall and rescue mode.
Hong Kong CN2 / CMI direct routes and US 9929 optimized lines. Low latency from mainland China, no evening congestion.
UPS + dual power feeds on every node, smart hardware monitoring, optional RAID storage. 99.9% uptime SLA backed by service credits.
Ticket and email support with direct access to engineers — no canned replies. Faults acknowledged within 15 minutes.
Monthly billing, no setup fees, no long-term lock-in. Alipay, WeChat Pay, PayPal and USDT accepted.
Not satisfied within the first 3 days of a new service? Full refund, no questions asked.
| Metric | Commitment | Credit |
|---|---|---|
| Network uptime | 99.9% monthly | 5%–30% of monthly fee |
| Response time (ticket/email) | 15 min avg. | — |
| Hardware replacement | 2 hours on-site SLA | Pro-rated credit |
| Provisioning (VPS) | 10 min average | — |
AVENUE is operated by George teVelde, LLC, registered at 1615 North Curson Avenue, Los Angeles, CA 90046. We run our own hardware in carrier-neutral facilities across Hong Kong, the US and Japan, and lease first-hand bandwidth directly from carriers — which is how we keep prices low and support fast.